Tag Archives: global service process

Standardization, Accountability, Measurability, Continuous Improvement

CompassCare has been committed to serving the Pregnancy Center movement since 2006 by identifying standards, structuring client/patient care plans around those standards, providing real tools to maintain accountability of roles for those serving the women as well as creating and maintaining key measures that help each center know how well they are performing. This empowers

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Linear Service Model=Continuous Improvement Part 2

Since we are committed to getting better at what we do we must be willing to do the hard work necessary to get and understand the right information about how our services are influencing our clients/patients in the first place. This is the value of a Linear Service Model. There are several elements required for

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A Linear Service Model=Continuous Improvement Part 1

So now that you know what a Linear Service Model is, what’s next? What makes a Linear Service Model so much better than a Global Service Model? Its simple: The ability to foster a community culture of continuous improvement within our Pregnancy Centers. The ability to understand what is not working and the ability to

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More Abortion-minded Women: Making Your Dream a Reality

An issue came up in a Pregnancy Center Leadership discussion group recently that we as executives think about all the time: “How can we reach more pregnant women truly at risk for abortion?” and its sister question, “How can we serve those women in a way that more consistently helps them have their babies?” The

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Linear Service Model vs Global Service Model Defined

After developing the first and only repeatable Linear Service Model for the pregnancy resource center movement many have asked me where the terms came from and what the differences are between a Linear Service Model or LSM and the traditional way a Pregnancy Center operates. Essentially, we started applying the terms in 2004-05 in an

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10% of All Client Appointments Are At Risk for Abortion Is Average?

At the average medical PRC, why is it that only 10% of the entire client load actually pregnant women seriously considering abortion? We have found that it has to do with how services are provided . . . based on a secular humanistic model of counseling. Can those Pregnancy Care Centers reverse that trend to

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Imagine 95% of Your Clients At-Risk for Abortion

Imagine 95% of the pregnant clients that walk through your doors at risk for abortion. What if I told you that there are pregnancy centers currently operating for whom this is happening. What if I told you that there are medical PRCs right now for whom 80-90% of their client load is actually pregnant? There

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Solving Most PRC Vulnerablities: Moving from Global to Linear

Now that we have identified the most common and most damaging vulnerabilities in the medical pregnancy resource center (PRC) what should we do?  What is the next best step?  Listen to Jim Harden teach PRC executives about the paradigm shift required to move from our current global services format to a step by step linear service

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