CompassCare’s OT serves two very important purposes:1) Insulates medical PRCs from external threats (like investigations and regulations) and internal risks (such as having
advocates providing misinformation or RNs delivering unauthorized medical advice) by helping to insure that each patient interaction is done in a way that meets or exceeds traditional standards of medical ethics every time, 2) Creates a platform for the continuous improvement needed for a PRC to stay on the cutting edge of service in an ever-changing culture without compromising a PRCs core purpose.
CompassCare’s Optimization Tool Provides:
-A 362 page detailed manual by department with a complete set of all needed forms and scripts
-Self-learning modules for all patient service roles (Helpline, Receptionist, Advocate, RN, Sonographer, etc.)
-Management Tools for the Executive and Core Staff including job function checklists for all roles
-Complete set of forms and scripts needed to operate all patient services including in-house service brochures
-Self-Analysis Performance Tools for each Core Staff Member
-All marketing collateral including radio, T.V., phone book, Ad Words, etc.
-Checklist to implement the total OT system
-Access to a network of content experts around the country who are doing the same life-saving work
-Access to ongoing CompassCare Research and Development, special issue White Papers, a technical OT User Forum, and much more