Many Executives I know have wondered at how patients respond to a new paradigm of service. At CompassCare we like to describe the service model we use as “linear” as opposed to a more traditional “global” model. A linear model takes a patient very intentionally through a pre-defined step by step service process. A global services model on the other hand uses a menu board of services from which a client/patient can choose and those services are delivered in different ways with each client/patient.